Delete your Bearly account

Delete your account from App Settings in Bearly on the web, desktop, or iOS. On an Android phone, sign in to Bearly in your browser. Bearly verifies the request with a short-lived code sent to your account email and checks for shared work before scheduling the deletion.

Account deletion cannot be undone

Your chats, projects, documents, generated files, published Pages, settings, saved prompts, phone profile, team membership, API keys, extension credentials, and Bearly sessions are permanently removed. Download anything you need before continuing.

Delete the account

1. Open App Settings → Account.
2. Find Delete account and select Delete.
3. Review the lists under Deleted and Kept as restricted records, and the subscription note.
4. Select Email verification code.
5. Enter the six-digit code sent to the Bearly account email within 10 minutes, then type the complete email in Account email.
6. Select Schedule account deletion. If you administer a team or own shared work, Bearly tells you what to change first. See Resolve a deletion blocker.
7. Save the deletion receipt and scheduled time shown on screen, then select Done.

Bearly emails the schedule to your account address and waits 24 hours before deleting the account. You can keep using Bearly during that time. To cancel, open App Settings → Account, select Delete, then select Cancel scheduled deletion.

About one hour before deletion, Bearly sends a final email and closes cancellation. If an ownership blocker appears before deletion, Bearly leaves the account available and emails the action you need to take.

After the server completes the deletion, open Bearly clients sign out when they next contact the service and clear their local Bearly data. On desktop, this includes the isolated Bearly Browser profile. A device that never connects again keeps its local data, so sign out of Bearly on any device you no longer use before you delete the account. Existing Bearly sessions, API keys, and browser-extension credentials stop working. The deleted email address cannot be used to create another Bearly account. Bearly emails the deletion receipt after completion.

Resolve a deletion blocker

Bearly will not delete shared work that could belong to someone else.

• If you administer a team, transfer administration or close the team first.
• If work you own has collaborators, transfer ownership or remove the collaborators first.
• If the blocker remains after making those changes, contact support@bearly.ai from the account email.

Check the subscription

• A web-purchased Bearly subscription is canceled when deletion runs, not when it is scheduled. If the subscription may renew during the 24-hour waiting period, cancel it separately. Deletion does not refund unused time or credits.
• An App Store subscription is controlled by Apple and is not canceled by deleting Bearly. Use Manage subscription in the deletion review, or cancel the subscription separately, to stop future renewals.
• A team-managed plan belongs to the team. Deleting a member account removes its membership but does not cancel the team’s subscription.

Records Bearly keeps

Bearly keeps billing, payment, subscription, usage-total, dispute, fraud-prevention, consent, tax, and legal records for at least seven years after the deletion. These records carry your deletion receipt instead of your email, and they cannot be used to sign in or recover the account. Payment processors keep their own invoices and transaction records under their own legal obligations.

Some copies outlast the deletion for a limited time or are outside Bearly’s control:

• Bearly’s backups expire on their own schedule. Data in a backup taken before the deletion is gone within about four months.
• Usage events Bearly recorded for product analytics before the deletion are not removed.
• If you came to Bearly from an ad, the ad platform may already have received a signup or purchase notice. It does not include your email.

The Privacy Policy governs retention and privacy rights.

If you can’t sign in

If you still receive email at your account address, sign in with an emailed code and delete the account yourself. Support can’t do it for you.

If you no longer receive email at that address, email support@bearly.ai and say you want the account deleted. Support schedules the deletion only after you show you own the account:

• For a paid account, give the date and amount of a recent payment, the card’s last four digits, and the name and postal code on the card.
• For an address on your organization’s domain, ask your Bearly team administrator to email support. Support confirms with the administrator at the address Bearly has on file before acting.

A deletion scheduled this way waits seven days instead of 24 hours. The schedule email and the final reminder still go to the account address, so its owner can sign in and cancel. Support can’t delete an account whose ownership can’t be shown this way.